Shipping
Delivery and shipping
How long your print takes, what it costs to send, and where it is made. Every print is produced to order, so the clock starts when you order rather than when a box leaves a warehouse.
How long it takes
Production and transit together, quoted conservatively.
Printed near you
We print locally in the US, UK, EU and Australia. Standard delivery on a locally produced order is 4–7 business days, and express is 2–4 business days where the carrier offers it.
Shipped across a border
Anywhere without a local lab, and anywhere the item is imported from, takes 8–14 business days on standard delivery. We ship to over 50 countries.
What the window covers
Both windows include production. Your order goes to the lab once the change window closes, 24 hours after payment, and the estimate runs from your order rather than from dispatch.
Where each one is made
The range has two origins, and it changes the answer.
| Tier | Made at | To an Australian address |
|---|---|---|
| The Classic | the print lab nearest you | 4–7 business days |
| The Studio | the print lab nearest you | 4–7 business days |
| The Gallery | our UK specialist printers | 8–14 business days |
| Print only | the print lab nearest you | 4–7 business days |
The Gallery is printed and framed by our UK specialist printers, not in the lab nearest you. For an Australian address that makes it an international shipment: allow 8–14 business days rather than 4–7 business days. Its freight crosses the world rather than a city, so the delivery quote at checkout is higher than the locally made tiers, and it is priced for your size, frame and address rather than a flat rate.
Options at checkout
Every lane the carrier will price for your address, cheapest first
| Service | Printed near you | Shipped across a border |
|---|---|---|
| Budget | 5–9 business days | 10–18 business days |
| Standard | 4–7 business days | 8–14 business days |
| Express | 2–4 business days | 4–8 business days |
A lane only appears if the carrier serves that route with that service. If you see fewer options than the table lists, that is the route rather than us holding one back.
What it costs
We never collect duty ourselves, and we cannot estimate it for you: the rate is set by the destination.
By region
Australia
Printed locally. Standard delivery 4–7 business days, express 2–4 business days. The Gallery is made in the UK, so it arrives in 8–14 business days. Delivery calculated at checkout.
United Kingdom & EU
Printed locally. Standard delivery 4–7 business days, express 2–4 business days. The Gallery is made here. International orders may be subject to customs duties or taxes, collected by the carrier on delivery.
United States
Printed locally. Standard delivery 4–7 business days, express 2–4 business days. The Gallery is made in the UK, so it arrives in 8–14 business days. Delivery calculated at checkout.
Rest of world
We ship to over 50 countries. International delivery takes 8–14 business days. Most shipments include carrier tracking, and we'll email it to you as soon as it's available. International orders may be subject to customs duties or taxes, collected by the carrier on delivery.
If it arrives damaged
The full policy is on our returns and refunds page, and the support team can pick it up from a photo and your order number.
Once you have ordered
Tracking
Most shipments include carrier tracking, and we'll email it to you as soon as it's available.
Changing or cancelling
Yes, for 24 hours after payment. That is the pause before we hand the job to the lab, and your confirmation email carries a cancel link that works for the whole of it. Reply to that email if you want a change rather than a cancellation. Once the lab has started we cannot stop it, because every print is made to order.
If it runs late
We watch for it rather than waiting to be told. If an order has not shipped within 5 business days of payment we chase the lab and email you, and we do the same the moment the lab reports a problem. Working to a date, a birthday or a trip? Tell us when you order and we will do what we can.