Terms of service

Prices and payment

All prices are listed in Australian dollars (AUD) unless otherwise stated. Prices shown in Australian dollars include GST. We are registered for GST in Australia only, so we add no other sales tax or VAT at checkout. Payment is taken at checkout by Stripe, and we never see or store your full card details. Prices include standard packaging but exclude shipping unless otherwise noted, and your order is confirmed by email.

Your account and details

You can order as a guest or create an account. If you create one, keep your password to yourself, and make sure the details you give us stay accurate. We send your order to the delivery address entered at checkout, so please check it before you pay: we cannot reroute a parcel once it has left the lab.

Your design

Everything we sell is made to order from the design you build in our editor. Your layout, text and details print exactly as shown, so give your spelling a last look. Printed colours shift slightly from what your screen shows: screens are backlit, paper isn't. Any text you add is yours and stays your responsibility, and by ordering you confirm you have the right to use it. We may decline or cancel and refund an order whose custom text is unlawful or infringes someone else's rights. Placing an order gives us permission to reproduce your design for the purpose of making and delivering it. Our artwork styles, templates and the site itself remain ours.

Course names and trademarks

We're not affiliated with or endorsed by any golf club. Course names and trademarks stay with their owners. In full: we have no affiliation with, endorsement from, sponsorship by, or commercial partnership with any golf course, club, association or governing body, and nothing we sell is official merchandise. A course name appears in your artwork only because you asked for it, and any trademarks or logos it refers to remain the property of their owners.

Custom made to order

Every print is produced to order from the design you build: the course, the style, the size, the frame and any text you enter. Your layout, text and details print exactly as shown, so the details you supply are the details we print. We're not affiliated with or endorsed by any golf club. Course names and trademarks stay with their owners.

Perfect Print Guarantee

All artwork is custom-produced to the specifications you supply, so we cannot accept returns or exchanges for change of mind on an order that has been produced as ordered. If your order arrives damaged, or with a fault on our end, whether that is damage in transit, a fault in the print, or the wrong item, tell us within 30 days of delivery and we'll reprint it at no extra cost, or refund you in full to your original payment method. Report a problem within 30 days of delivery. If you are outside that window, get in touch anyway and we will take a look.

Every request is read and decided by a person, and we will respond within 2 business days. An approved refund is issued to the original payment method and typically takes 5-10 business days to reach you.

What the guarantee does not cover. Change of mind: Every print is made to order, so we can't accept returns or exchanges for change of mind. That covers changing your mind about the course, the style, the size or the frame once the order is placed. Details you supplied: Your layout, text and details print exactly as shown, so a spelling, date or layout choice on your side is not a fault on our end and is not covered by the guarantee. Tell us anyway and we will come back to you with your options. Screen colour: Printed colours shift slightly from what your screen shows: screens are backlit, paper isn't. A slight shift from what your screen showed is not, on its own, a fault in the print. Our Perfect Print Guarantee is set out in full on our returns policy page.

Changes and cancellations

Your order goes to the print lab as soon as your payment clears, and the lab holds every order for 24 hours before printing starts. During that time you can cancel a physical order from the link in your confirmation email or from your account, and we will stop the job and refund you in full, for as long as the lab has not started printing. Once printing has started we can no longer cancel, and our Perfect Print Guarantee covers you instead. Refunds go back to your original payment method and usually take 5-10 business days to appear.

Digital downloads

Digital orders are delivered as a high-resolution file. Your download link stays valid for 7 days and allows up to 10 downloads, which is there to cover re-downloads across your devices rather than to ration you. The file is licensed for your own personal use. Printing it for yourself is exactly the point; reselling or redistributing it is not. Because the file is delivered immediately, a digital order cannot be cancelled once the link has been issued, and digital downloads are not covered by the Perfect Print Guarantee: there is nothing to reprint or send back. If a file will not open, contact us and we will help.

Shipping and delivery

We ship to over 50 countries worldwide. Most orders are produced in the print lab nearest you: we print locally in the US, UK, EU and Australia. The Gallery is the exception: it is made by our UK specialist printers, so an Australian address is an international shipment. With standard delivery, locally produced orders typically arrive within 4–7 business days, while orders shipped internationally take 8–14 business days. Most shipments include carrier tracking, and we'll email it to you as soon as it's available. International orders may be subject to customs duties or taxes, collected by the carrier on delivery.

Our responsibility

We are responsible for producing your order as described and getting it to the address you gave us. We are not responsible for delays caused by a carrier or by customs, or for a delivery that fails because the address was wrong. Nothing in these terms removes any right you have under the law that applies to you, where that right cannot be excluded.